Not frivolous in the slightest. Yes, she should have been more careful. But McDonald's should have some kind of notification as to how hot the coffee is. Plus, 70 people? 70 people??? I don't think you alll realize how many 70 people are. 70 people with 3rd degree burns, no matter how many they're out of, is way too many. People shouldn't be statistics- if a single person gets injured as a result of your drink being too hot, that should be a serious thing to consider. 10 people? IMO, that's gross negligence and the store should be temporarily shut down until the FDA can figure out the cause and stop it. If 70 people are injured as a result of a beverage's heat, and I were among that 70, I would be demanding McDonald's locates each of those 70 people, gives them a ridiculous amount of money, and then they shut down until they find a way of guaranteeing this madness stops. I'm sorry- but this is just wrong. If the woman had tried to dump the coffee on herself on purpose, or if McDonald's drinks came with a warning *If this drink spills, it will give you 3rd degree burns in less than 5 seconds*, or they just would put the cream and sugar in themselves, I would be less irritated. But they gave her a 180-200 degree drink without even telling her how hot it is- that's just stupid. I think McDonald's got off really easy, and that if I had been judge there, McDonald's would have been screaming for mercy by the time I was done with them.