MaggieD
DP Veteran
- Joined
- Jul 9, 2010
- Messages
- 43,244
- Reaction score
- 44,664
- Location
- Chicago Area
- Gender
- Female
- Political Leaning
- Moderate
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
There absolutely has to be some sort of government involvement at work here to create such chaos and inefficiency Maggie_eace
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
There absolutely has to be some sort of government involvement at work here to create such chaos and inefficiency Maggie_eace
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
Ah-Hah! I've always suspected little miss Maggie of being a dangerous dissident dastard of deceit and destruction!Yeah, maybe the delay was because the NSA was trying to monitor Maggies calls.
Just be glad you weren't ordering cable TV
Cable companies have long been government sanctioned monopolies which explains their high rates, low quality and lack of service_Oh, Sangha! I went through that, too. Haven't we all?? When I first ordered UVerse and disconnected my Comcast, it took me MONTHS of calling once a week and their sending out a service guy to fix pixilating and freezing until one guy finally said, "Look, they don't want to drop a new line from the pole to your house because that's really expensive. And until they do that? You're going to have these same problems forever." After that, I called once a week and each time demanded a new line drop. They finally did it and gave me two months' credit.
GOD!!!! I hate cable companies!!!!
Oh, Sangha! I went through that, too. Haven't we all?? When I first ordered UVerse and disconnected my Comcast, it took me MONTHS of calling once a week and their sending out a service guy to fix pixilating and freezing until one guy finally said, "Look, they don't want to drop a new line from the pole to your house because that's really expensive. And until they do that? You're going to have these same problems forever." After that, I called once a week and each time demanded a new line drop. They finally did it and gave me two months' credit.
GOD!!!! I hate cable companies!!!!
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
Think you're mad now, just wait until government runs health care.
You little ******. :lol: :lol: :lol:
True, but at least he has a sense of humor, and underneath that rough exterior, a good heart. :lol:
I completely and totally agree.
Let's not tell him we were talking about him. He might get the big head. :lol:
Cable companies have long been government sanctioned monopolies which explains their high rates, low quality and lack of service_
They're exactly like the government that sanctions them so what else should we suspect?! :thumbdown
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
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