MaggieD
DP Veteran
- Joined
- Jul 9, 2010
- Messages
- 43,244
- Reaction score
- 44,664
- Location
- Chicago Area
- Gender
- Female
- Political Leaning
- Moderate
Well, it's sure the NEW normal.
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!
Ordered phone service a week ago from ATT Uverse as part of a package. They were supposed to install it on October 1st. They didn't. They entered the order as a "self-install" so, when I called to let them know that, they weren't going to be able to install it until next week. After HOURS on the phone, we elected to do the install ourselves and do it a different way than we'd intended. So now we have the phone line I needed by Saturday so I could leave my mom alone for a few hours. Right? Wrong.
And can they credit the installation fee they charged?? Yes, provided I wait until I get billed for it and email to the address the service rep gave me. Can't do it now . . .
Today, I just happened to think to double-check 911 service. I live 5 miles from O'Hare Field and 1 mile from my police station. So I dialed 911. Well, it hooks me up to a town 15 miles away. I just spent an HOUR on the phone with ATT Uverse and they "say" it'll be working in two hours or so. Ask me if I believe that.
The STRESS that people are under today because of absolutely inexcusable customer service...products released before they're ready for prime time...constantly reaching voice mail instead of live people...having to push 7 buttons on one's phone before getting to a real live person...reaching heavily accented people in India who, if they can't help you, are just as likely to disconnect your call as to send you up the chain of command...
Customer Service is the new old dinosaur. It doesn't exist anymore.
RANT OFF.
I'm mad as hell, and I'm not taking it anymore!!!!!