- Joined
- Jun 24, 2019
- Messages
- 25,797
- Reaction score
- 43,441
- Location
- USA
- Gender
- Undisclosed
- Political Leaning
- Independent
Recently I started getting a blue screen upon start up, the error is 90B, cooling fan issue. The laptop is around 2 years old, very lightly used, maybe an hour a day, and kept very clean, I still use the cloth cover over the keyboard before closing it after use.
It's an HP 17.3 inch screen laptop. I vacuumed the vents (no dust was evident), then followed with canned air. I've been looking at HP support sites, and can't find what to do. I can hit the Enter key when this happens and still use the computer, although they don't recommend that. I don't know much about computers at all, but I would like an easy fix, or I'll probably take the chance to just keep using it this way.
I did go into Device Manager and try to update driver, the result after the automatic search was that the driver I have is the one that is best recommended for device, so no update. I don't have anybody around who knows computers to help when I have a problem, so I do hesitate to make any changes on my computers that may cause an issue. I tried to use the chat feature on HP support, but I didn't get a human and just got stuck in a loop, answering the same questions over and over, and being presented with list choices of what my problem is, none fit the cooling fan error.
Anyone ever have this issue on such a new computer that really had no dust issues involved? I'm shy about doing anything with the computer that I don't understand, but hoping for an easy and safe fix. If I'm not comfortable making some changes, I may just let it ride and keep my fingers crossed.
It's an HP 17.3 inch screen laptop. I vacuumed the vents (no dust was evident), then followed with canned air. I've been looking at HP support sites, and can't find what to do. I can hit the Enter key when this happens and still use the computer, although they don't recommend that. I don't know much about computers at all, but I would like an easy fix, or I'll probably take the chance to just keep using it this way.
I did go into Device Manager and try to update driver, the result after the automatic search was that the driver I have is the one that is best recommended for device, so no update. I don't have anybody around who knows computers to help when I have a problem, so I do hesitate to make any changes on my computers that may cause an issue. I tried to use the chat feature on HP support, but I didn't get a human and just got stuck in a loop, answering the same questions over and over, and being presented with list choices of what my problem is, none fit the cooling fan error.
Anyone ever have this issue on such a new computer that really had no dust issues involved? I'm shy about doing anything with the computer that I don't understand, but hoping for an easy and safe fix. If I'm not comfortable making some changes, I may just let it ride and keep my fingers crossed.