If they were honest, this is what the recording would sound like:
"We are so glad you called. We are capitalists who seek to minimize labor costs so we have very few actual living breathing people you can talk to. That means you could be on hold for a very long time. We are going to play some really sickening music to try to get you to give up holding. We know your time is valuable to you, but to us it is less than meaningless. We have absolutely no qualms whatsoever about burning your time while you wait for one of the precious few low paid people we actually do employ. If you choose to give up and try again you lose your place in the queue. We don't care. We've got your money already, so any concerns you want to address are really just a PITA to us. But we do like to pretend we are serving you, which is why there is at least this number for you to call and be on hold under the pretense of actually talking to someone. Soon, we will have a really annoying AI computerized 'representative' certain to piss you off to no end, so enjoy the idea of talking to a real live human for as long as it lasts. Really, we just want your money and would prefer to never hear from you."
"We are so glad you called. We are capitalists who seek to minimize labor costs so we have very few actual living breathing people you can talk to. That means you could be on hold for a very long time. We are going to play some really sickening music to try to get you to give up holding. We know your time is valuable to you, but to us it is less than meaningless. We have absolutely no qualms whatsoever about burning your time while you wait for one of the precious few low paid people we actually do employ. If you choose to give up and try again you lose your place in the queue. We don't care. We've got your money already, so any concerns you want to address are really just a PITA to us. But we do like to pretend we are serving you, which is why there is at least this number for you to call and be on hold under the pretense of actually talking to someone. Soon, we will have a really annoying AI computerized 'representative' certain to piss you off to no end, so enjoy the idea of talking to a real live human for as long as it lasts. Really, we just want your money and would prefer to never hear from you."