MaggieD
DP Veteran
- Joined
- Jul 9, 2010
- Messages
- 43,244
- Reaction score
- 44,664
- Location
- Chicago Area
- Gender
- Female
- Political Leaning
- Moderate
Whoot!!!!
I brought my Toshiba laptop in to Best Buy for service last week because the arrow keys, the z and the ? keys didn't work. I looked it up on the internet, and it seems to be a common problem. I called to see if my warranty I'd bought was still in effect, and it was good through July 10th or something like that. The only time I've cashed in on a computer warranty, by the way.
Anyhow, they called yesterday and told me they decided not to repair it, but that I could get a new one from them instead. Wow!!
I'm going to SEE if I can upgrade to a 17" monitor -- they're so nice. I'll find out later today.
BUT!! Here's the rub. Although I'd backed up all of my files before handing it over, they're still on my hard drive. My Quicken (my life) and my Passwords being the only ones I'm concerned about. They're password protected with a 14-character password, but I still don't like it. I'm going to try to get them to send me my hard drive back....??
I'll never turn my computer over to ANYONE AGAIN without deleting my files. Lesson learned. But who would have thought that a simple keyboard problem would result in, not a fix, but a trash?
Golly, Mags, I hope they don't root through your questionable porn collection! :2razz:
Golly, Mags, I hope they don't root through your questionable porn collection! :2razz:
Whoot!!!!
I brought my Toshiba laptop in to Best Buy for service last week because the arrow keys, the z and the ? keys didn't work. I looked it up on the internet, and it seems to be a common problem. I called to see if my warranty I'd bought was still in effect, and it was good through July 10th or something like that. The only time I've cashed in on a computer warranty, by the way.
Anyhow, they called yesterday and told me they decided not to repair it, but that I could get a new one from them instead. Wow!!
I'm going to SEE if I can upgrade to a 17" monitor -- they're so nice. I'll find out later today.
BUT!! Here's the rub. Although I'd backed up all of my files before handing it over, they're still on my hard drive. My Quicken (my life) and my Passwords being the only ones I'm concerned about. They're password protected with a 14-character password, but I still don't like it. I'm going to try to get them to send me my hard drive back....??
I'll never turn my computer over to ANYONE AGAIN without deleting my files. Lesson learned. But who would have thought that a simple keyboard problem would result in, not a fix, but a trash?
If they are like Apple, they destroy the Hard Drive. However, that doesn't stop the technicians from getting the information.
Claiming they destroy it, does not mean they actually destroy it.
Whoot!!!!
I brought my Toshiba laptop in to Best Buy for service last week because the arrow keys, the z and the ? keys didn't work. I looked it up on the internet, and it seems to be a common problem. I called to see if my warranty I'd bought was still in effect, and it was good through July 10th or something like that. The only time I've cashed in on a computer warranty, by the way.
Anyhow, they called yesterday and told me they decided not to repair it, but that I could get a new one from them instead. Wow!!
I'm going to SEE if I can upgrade to a 17" monitor -- they're so nice. I'll find out later today.
BUT!! Here's the rub. Although I'd backed up all of my files before handing it over, they're still on my hard drive. My Quicken (my life) and my Passwords being the only ones I'm concerned about. They're password protected with a 14-character password, but I still don't like it. I'm going to try to get them to send me my hard drive back....??
I'll never turn my computer over to ANYONE AGAIN without deleting my files. Lesson learned. But who would have thought that a simple keyboard problem would result in, not a fix, but a trash?
I hate you.
BUT!! Here's the rub. Although I'd backed up all of my files before handing it over, they're still on my hard drive.
Golly, Mags, I hope they don't root through your questionable porn collection! :2razz:
I hope they do. :mrgreen: And what's makes her collection questionable?
What are they going to do with a bunch of weird japanese midget foot porn?
I would go ask them to wipe the hard drive in front of you (not that hard) or ask for the drive it self. Why? Because I have experienced companies not doing it. A few years ago there was a mega scandal in Denmark where old computer harddrives from the Danish government were found in the scrapheap full of personal information. The private company hired to get rid of the computers had not done their jobs.
So .. off to Best Buy you go!
Update: So I went to Best Buy for more information. It seems my computer was sent to "the factory" for repair and "junked" there -- meaning they wrote it off and okayed a new replacement. I asked about the hard drive contents and was told by the manager that Best Buy's "law" is to first wipe the drive and then destroy it. That they could not send it back. So I made the decision to let it go. I mean, I know I could go nutzo over it, but I figured I'd just call attention to it by doing that...so I decided to chill. Anyhow, they (****!!!! The Enter Key doesn't work. Damn it!!) I'm stopping now to shoot myself. More later.
Okay, so now it works. Undo that shooting!!!!
Anyhow, they credited me with $400 -- what they said my old computer would cost new today -- and then offered me three selections at that price. They let me upgrade to a 17" screen -- which, thanks to a special deal they had starting on July 8th, only cost $430. What???? (They let me buy it today.) It has Windows 8 - I'd have preferred not to change, but I suppose the learning curve won't be too bad.
So, since I accidentally left my printer set-up disk in my DVD drive of the old one (yeah, I know, STOOOOPID!!!!), I was worried about configuring my printer. But HP lets you download the installation software free; so that's okay. I can re-download my Quicken, Picassa and Avast. The only bug is Microsoft Office. I can't find my original disk, so it's POSSIBLE I'll have to spend $139 to get that put back on...BUT the store gave me my old receipt with the Serial Number of the 2010 Office on it, so they tell me if I contact Microsoft and tell them the old disk was destroyed, they'll give me the key I need to activate the Office that's already installed on here for when it expires in 60 days. I'll work on that.
Anyhow, I have a few things to do, but I'm back in business. I think their service was beyond excellent.
let me know what you think of W8. i'm not planning to upgrade, but my next machine will almost certainly be running that platform.
Update: So I went to Best Buy for more information. It seems my computer was sent to "the factory" for repair and "junked" there -- meaning they wrote it off and okayed a new replacement. I asked about the hard drive contents and was told by the manager that Best Buy's "law" is to first wipe the drive and then destroy it. That they could not send it back. So I made the decision to let it go. I mean, I know I could go nutzo over it, but I figured I'd just call attention to it by doing that...so I decided to chill. Anyhow, they (****!!!! The Enter Key doesn't work. Damn it!!) I'm stopping now to shoot myself. More later.
Okay, so now it works. Undo that shooting!!!!
Anyhow, they credited me with $400 -- what they said my old computer would cost new today -- and then offered me three selections at that price. They let me upgrade to a 17" screen -- which, thanks to a special deal they had starting on July 8th, only cost $430. What???? (They let me buy it today.) It has Windows 8 - I'd have preferred not to change, but I suppose the learning curve won't be too bad.
So, since I accidentally left my printer set-up disk in my DVD drive of the old one (yeah, I know, STOOOOPID!!!!), I was worried about configuring my printer. But HP lets you download the installation software free; so that's okay. I can re-download my Quicken, Picassa and Avast. The only bug is Microsoft Office. I can't find my original disk, so it's POSSIBLE I'll have to spend $139 to get that put back on...BUT the store gave me my old receipt with the Serial Number of the 2010 Office on it, so they tell me if I contact Microsoft and tell them the old disk was destroyed, they'll give me the key I need to activate the Office that's already installed on here for when it expires in 60 days. I'll work on that.
Anyhow, I have a few things to do, but I'm back in business. I think their service was beyond excellent.
I may be taking my new computer back. :rofl
I downloaded Quicken, Google Chrome, a game I owned from Gamehouse, Avast, reinstalled my wireless printer from a download on HP . . . (can't think of others) and installed my Quicken personal data from a backup. First, I still can't figure out how in the **** to shut down Windows 8 (my computer). I think I must be slow, since I have to search every time I do it. But that's neither here nor there. Suddenly, my computer is automatically shutting down showing me a frownie face and listing three files that are weird apparently -- including one that says dump. Jesus Mary Joseph.
So, this most recent time I booted up, I deleted my Quicken personal file and dumped it from the recycle bin, and then deleted every program I installed today except Quicken. It hasn't shut down. Whenever I opened to the Google search page, I saw ads on the bottom flashing their little brains out saying "not from this site" -- so I assume it's some crap that tagged along with my downloads. I think I've gotten rid of it all, but not sure. The computer seems to be functioning properly.
I called Best Buy and they told me I can return it tomorrow for a new one. I'm taking a bit of a wait-and-see attitude . . . thoughts?
Fair point, although I used to work for the company and know they destroyed them.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?