Councilman
DP Veteran
- Joined
- Apr 25, 2009
- Messages
- 4,454
- Reaction score
- 1,657
- Location
- Riverside, County, CA.
- Gender
- Male
- Political Leaning
- Conservative
La Rosa Carrington has more than enough to worry about. She's a single mother with two teenage daughters, she's fighting a type of leukemia that requires five days of chemo a month for four months, and she lost her job in May.
So the last thing she needed was news that her health insurance benefits would be terminated because she hadn't paid her premium in full. The shortfall? One penny.
"My medical bills are coming in like locusts, and you're holding up my benefits because of one red cent?" an incredulous Carrington said from her hospital bed last week as she recalled her conversation with a customer service rep at Discovery Benefits, an employee benefits administrator based in North Dakota.
the article states that the problem was taken care of and she didn't lose her coverage.
That **** is automated. The computer doesn't know or care how much is delinquent, only that it's delinquent.
The customer service person who was arguing with the patient over the one penny wasn't a computer.
Those customer service reps are generally automatons with little education and not one modicum of common sense... or they are college students working at a call center... or heck, more and more are people working in a call center sweatship in Kolkata or Mumbai...
Yup, I have to deal with those idiots every once in awhile on behalf of a client and they are hopelessly lost and uncaring because they get paid whether my client retains coverage or not. They are infuriatingly stupid at times.Those customer service reps are generally automatons with little education and not one modicum of common sense... or they are college students working at a call center... or heck, more and more are people working in a call center sweatship in Kolkata or Mumbai...
A penny, a freaking penny!? RIOT! :mrgreen:
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