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Your Opinion on a Contractor

When he went to Home Depot whose credit was the material charged to?

He paid for it though I did give him a store credit for $152 because I had to return other pot lights that were wrong. I told him to then to give me a receipt for what was outstanding*.

*: I had already purchased the island light fixture. So basically, wire, marettes and a few other misc items.
 
A few pot lights shouldn't take long to install. I suspect there's more to the story but I didn't pry.

See post #100.

Essentially, he claimed he put in 16 hours for 6 wired holes and one installed island fixture. He also wired a double switch.
 
It's a non-issue. Some people get discounts that others don't get for some reason. Otherwise, I'd start a petition against AAA or AARP for getting "unfair discounts".

People don't openly discuss discounts they get because it just creates too much crap. Imagine your date paid for your dinner together with a coupon. That guy would catch so much crap.
 

Agreed.

But is it right to charge a convenience fee with being paid to shop?
 
Speaking for myself, I'd be totally cool ith you list though I'd modify the point #2 to:

  • The contractor then uses discounts to increase profit.

^^^ Something I can be totally cool with if the contractor told me up front that there was a mark up.
One thing our local guys are always up front about is a change-order fee. Make sure these are spelled out in your contract as well. Maybe you're allowed 1 or 2 changes before the fee applies. Maybe the fee is always a fixed amount, maybe the fee increases every-time you make a change, maybe the fee is based on the size of the change. You need to know this up front.

Once we lock in a plan, labor is organised and materials bought. Your project is now set in the master plan of all the other projects that contractor is working on. Pull one string and the whole carpet begins to unravel. If you change something, that changes delivery dates of materials (ordering a bigger window then was originally planned is a typical example), and maybe the installers will already be on another project on the day your new materials are delivered; so can we move the date of that other project or can we move the date of your project. Maybe this starts putting installers into overtime pay and as the client who's change caused the overtime pay, the contractor wants you to cover that.

As the home owner, don't feel you're being picked on by these punitive fees to discourage a behavior, because it's not uncommon for contractors to put a clause in their hiring paperwork for their installers that if they quit without giving a full 2 week's notice, that worker agrees to pay a large fine to the company. An employee just up and quitting is as disruptive as a significant change in a project by the client.
 
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Agreed.

But is it right to charge a convenience fee with being paid to shop?
A convenience fee isn't unethical, not telling you about so you can agree or disagree with it is. You are the consumer of a service that has some negotiable elements, you deserve at least the opportunity to negotiate.
 
Because it was taking him longer to do then he anticipated
Darling, it always takes longer then expected. A contractor can tell you how long it will take to open a perfect wall, mount some neatly fitting brackets, run electrical line for a modern electrical circuit and install a switch in a circuit which still has capacity to spare....but a contractor cannot tell you what they will find when they open up a wall. Is there mold? Is the wiring out of date and now much much more has to be brought up to code? Is the circuit the new lights are going on already at or over capacity?

No one has any idea until the wall is actually opened. I've even found old live gas lines in a wall the current owner had no idea was there. It was left over from a remodel don by the owner before. The line was capped but not removed and that's legal because at the time the homeowner did it himself. Evidently this wasn't made known when the house was sold.

It always takes longer and costs more then people expect. As the home owner you should take the estimate and double the time and increase the cost by at least half.
 
If he bought a wrong fixture then IMO he should not be charging you while he fixes his mistake. That return trip should be on his dime.
 
Middleground would expect half the value of that coupon to be spent on her before the date was over.
 
He went to Home Depot on my dime.

So what? If you have a contract that he'll perform X service for $Y money then it's none of your business how much he pays for the materials. He does the service, he gets paid what you agree, that's it. If that's not what you're doing, both of you are doing it wrong.
 
In this case they didn't even have a contract.

I hope Middleground take this as a learning experience and never trusts a verbal contract ever again.
 
You see a lot of that in general contracting though, it's a business and requires organization, customer service, and discipline but many of these guys just want to pick up quick money and say screw the rest.

Yep unfortunately there are too many guys like that

whats funny is 75% of the little contracting i do is word of mouth i just do it on the side and if i screwed people or did ****ty work it would quickly dry up.
 
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Yep unfortunately there are too many guys like that

whats funny is 75% of the little contracting i do is word of mouth i just do it on the side and if i screwed people of did ****ty work it would quickly dry up.
Absolutely, when I was an independent insurance agent my mentor told me a good reputation gets you more business and it's easy to lose if you treat people like ATMs. Every business has to be built on a foundation of good customer service and unimpeachable ethics to survive long term.
 
In this case they didn't even have a contract.

I hope Middleground take this as a learning experience and never trusts a verbal contract ever again.

Bad, bad, bad idea. You always have to have a paper contract that spells out what one side will do and what the other side will pay. When it goes bad, and it often does, you have to have something to present in court, otherwise you're screwed.
 
Bad, bad, bad idea. You always have to have a paper contract that spells out what one side will do and what the other side will pay.

No, you don't have to have one. But, one should to protect themselves.


When it goes bad, and it often does, you have to have something to present in court, otherwise you're screwed.


Again it helps, but verbal contracts do stand in small claims court.
 
Again it helps, but verbal contracts do stand in small claims court.

Only if the two parties agree on what the verbal contract said. If they disagree, the contract is largely useless.
 
Again it helps, but verbal contracts do stand in small claims court.
We only use verbal contracts for liability when going to the office and drafting a written agreement is impractical.

For example, while remodeling the Alex Johnson Hotel, we had a crane set up to deliver pallets to the 10th and 11th stories. All the permits etc were ours. While there, a sub asked our super if he could use the crane to lift some rather large hand-rail sections. This would save him the time of bringing the sections up in smaller pieces using the building's elevator.

The super had myself and another witness the agreement, our super and he shook hands, the super said something like "do you accept any and all liability for damage, accidental or otherwise, while using our crane, and to pay $200 per hr?". The sub agreed.

That's a verbal contract. A solemn statement with credible witnesses. That's what will hold up in court.
 

Yes, that is a verbal contract.

If I say the contractor included "painting the walls" in a conversation we had during our verbal negotiations, and, during questioning, the judge finds my testimony credible, that is also a verbal contract. Not as black-and-white as yours, but every bit as binding.
 
If you had time to have a conversation, you had time to draft the contract in writing.
 
It also helps if they've screwed others. I needed to take someone to court once and found all kinds of complaints about him. It helped. I won, and the guy lost his license. The wife also lost her license, since he was operating under her name after having lost the license under his name.
 
Only if the two parties agree on what the verbal contract said. If they disagree, the contract is largely useless.

Then it would be up to the judge to make the determination of who is being honest and who is not. But I agree, it's not the best predicament.
 
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