- Joined
- Apr 28, 2011
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- 34,217
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- With Yo Mama
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- Independent
Oh FFS, we all get angry and frustrated. I'm frustrated right now with one of my customers. And very angry about something they did. Should I go to their headquarters and start throwing things and wrecking the place?
Normal, decent people control their anger and don't lash out. And the people in Ferguson aren't controlling their anger and frustration. That speaks volumes about them. There is NO excuse for this behavior - period.
There is a point where said customer can continue to do major things to screw you over, cause you great aggravation, cost you money and possibly cause you a lot of personal grief to the point where you lose it. Some of how you deal with your customer is based on how your management will support you. If they completely sided with the account, if your people don't you to STFU and apologize, kiss ass, welcome such behavior in the future as long as you save the account you are a some point going to lose it. You probably have a lot of safety valves and losing it may take a long time. But you DO have a limit. We have all seen normal decent people lose it.
Here's one of the problems of making black and white (pun intended) decisions. Issues are rarely black or white. You said the people involved in the protests in Ferguson are not normal, decent people. What we don't know is how they might have acted had a military force not responded under the guise of "police" and heavy handed and bullied the situation from day one.
I'm not sure why the governor didn't step in until today. Protocol says it should go from city to county to state and then federal. It normally must follow that path, and it can proceed quickly if need be. The local police were obviously out of their league from the start. What do police these days do when they want to control they often use sudden brute force, more than necessary. That is what happened on the police side of the issue in Ferguson. It exacerbated the situation. It threw fuel on the fire. It made it all much worse and quickly. And then the police made it worse again. Local community leaders, calmer minds of respect community voices didn't have time to respond.
There have been "un-normal" and "un-decent" acts on both sides of the situation. We will no doubt find that loads of mistakes were made on both sides. The police should be trained not to make the monumental that were made.