If you're a tax accountant in need of processing returns on the deadline and have no one to do the grunt work making sure those returns are file stamped properly and on time then you don't have a business, If they are done incorrectly by someone who's paid a slave wage that doesn't care about what they're doing, then the result is that you lose business.
In the mailroom that I work in, we all have degrees of some sort. Some of us make more money sorting mail than a position related to our degrees. Before I was hired three years ago, the firm went the outsourcing route with a company providing the mail staff. The service provided was unacceptable by bottom barrel unprofessional people making minimum wage. Right when I came along, they decided to hire in-house paying well above average wages and benefits. You get what you pay for, employees should be viewed as valuable assets, regardless of your a Senior manager or a mailroom clerk.
Of course, keeping higher education as much of an obstacle as possible helps justify paying slave wages to those who may have few options.
A company that invests in its employees will be more prosperous in the long run than those that do not. I work for one of the big three accounting firms, they are the Starbucks of the industry. They assist with schooling and various other programs , generous pay, pension and health benefits etc. It is because of this philosophy and investments that they're number one in the industry.
Three years ago they had minimum-wage employees in there doing what I do. Those employees were costing the company revenue. you get what you pay for in an employee and the firm that I work for is now number one in the industry.
People who scrub toilets are just as important as the guy running the ****ing company. Many people do those mundane tasks are not paid what they're worth.