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Cord cutting question

Helix

Helix

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My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
 
My mom cut cable TV, but I still have a cable modem and it works fine. You should not have any problems with the Internet.
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
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You're probably way ahead of me, but I lose internet all the time, especially during peak hours (evening, 5 or 6 pm on). I've been told it's usually 'overload' or something.
I have a hotspot though, so it's probably not your setup.
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
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Who is your ISP? Are you having this issue with every device in your house or just your PC?
 
RedAkston said:
Who is your ISP? Are you having this issue with every device in your house or just your PC?
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every device. i'm not going to list the service by name, as i'm probably down the CT rabbit hole. it's one that you've probably heard of.

basically, the internet went out occasionally before. then my wife cut the cord but kept the internet, and then it started happening much more regularly. the CT in me was lit up, and I'm like "did we get moved to the "screw you, cord cutter" list? i was just throwing a line out there to see if anyone knew if that was a thing.
 
Helix said:
every device. i'm not going to list the service by name, as i'm probably down the CT rabbit hole. it's one that you've probably heard of.

basically, the internet went out occasionally before. then my wife cut the cord but kept the internet, and then it started happening much more regularly. the CT in me was lit up, and I'm like "did we get moved to the "screw you, cord cutter" list? i was just throwing a line out there to see if anyone knew if that was a thing.
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I doubt it has anything to do with cutting cable. It seems like many people are switching from cable to streaming services like Netflix these days, and you need a decent internet connection to stream reliably. Have you contacted your ISP? This might be an issue they can help you troubleshoot.
 
Did you make any adjustments to your router or network card?

I set a strong firewall on my router without knowing that it would block DNS. What was frustrating is that it worked sporadically. Who would've thought a blocked DNS would work at all, but it did.

Since then, I've opened a port for DNS and everything works fine. I had to open one for the time server too.

.
 
Helix said:
every device. i'm not going to list the service by name, as i'm probably down the CT rabbit hole. it's one that you've probably heard of.

basically, the internet went out occasionally before. then my wife cut the cord but kept the internet, and then it started happening much more regularly. the CT in me was lit up, and I'm like "did we get moved to the "screw you, cord cutter" list? i was just throwing a line out there to see if anyone knew if that was a thing.
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Are you using one of your ISP''s modems or one you own? I had an issue with the modem I owned and once I switched to theirs my connection problems cleared up.
 
Ask for a new device from your ISP if you haven't already. It can make a world of difference.
 
RedAkston said:
Are you using one of your ISP''s modems or one you own? I had an issue with the modem I owned and once I switched to theirs my connection problems cleared up.
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we're on theirs. i prefer to buy my own, but they just don't seem to work right anymore even if you get one on the list and have them set it up. i have a CT thing about that, too, lol.
 
swing_voter said:
Did you make any adjustments to your router or network card?

I set a strong firewall on my router without knowing that it would block DNS. What was frustrating is that it worked sporadically. Who would've thought a blocked DNS would work at all, but it did.

Since then, I've opened a port for DNS and everything works fine. I had to open one for the time server too.

.
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it should be stock. i think that they did something from their end to try to fix the issue. i suppose that we'll see.
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
Click to expand...
I don't think it's related to cutting the cord but it does sound like you need a good tech to root it out. Intermittent problems can be tricky.
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
Click to expand...

Get the business internet package, they're usually reasonably priced but as "business" grade it is supposed to carry an uptime guarantee.
 
Helix said:
every device. i'm not going to list the service by name, as i'm probably down the CT rabbit hole. it's one that you've probably heard of.

basically, the internet went out occasionally before. then my wife cut the cord but kept the internet, and then it started happening much more regularly. the CT in me was lit up, and I'm like "did we get moved to the "screw you, cord cutter" list? i was just throwing a line out there to see if anyone knew if that was a thing.
Click to expand...

I'll put it this way:
I am not so sure about any "Screw you cord cutter" category but ever since Ajit Pai and the death of net neutrality, ISP's are free to do as they please with packets they do not "like".
 
My problem is my wife!
No, my wife isn't a problem, she's just nervous about being in uncharted territory.
She's smart as a whip but she has a mental block about electronics...."Sparky and me do not get along".
She used to be a diesel mechanic aboard a tugboat in the Navy, so "Wrenchy and her do get along"....it's Sparky she doesn't like.

And so the idea of getting rid of her cable or satellite TV and having to learn how to search out her favorite shows and channels from a couple of online devices and what not terrifies her.
But I am working on her steadily 😂

And if the day ever comes where she relents, I will be getting a business internet plan.
 
Checkerboard Strangler said:
I'll put it this way:
I am not so sure about any "Screw you cord cutter" category but ever since Ajit Pai and the death of net neutrality, ISP's are free to do as they please with packets they do not "like".
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i'm probably full of shit. however, my first reaction to rebooting every hour or two was, "see? they're ****ing punishing us." probably not a thing. however, i wanted to find out if someone would be like, "yeah, i can't get specific, but that happens."
 
Checkerboard Strangler said:
ever since Ajit Pai and the death of net neutrality, ISP's are free to do as they please with packets they do not "like".
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Speaking of CT...

Net neutrality has nothing to do with an intermittent connection issue. It's 99.5% probable that this is a hardware issue, whether it be the wiring up to or inside the house or the modem itself. The other .5% would be the probability of a software issue.
 
RedAkston said:
Speaking of CT...

Net neutrality has nothing to do with an intermittent connection issue. It's 99.5% probable that this is a hardware issue, whether it be the wiring up to or inside the house or the modem itself. The other .5% would be the probability of a software issue.
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I understand.
That said, the issues Ajit Pai was involved with weren't limited strictly to neutrality alone.
It's been too long for me to remember the specifics without doing some digging.
But you are right that most of the time it's hardware or software, and sometimes the infrastructure itself.
For instance, our Spectrum service in Whittier is just a rebranded version of the old Time-Warner copper network and they never did a thing to update it, and TW never maintained it.
And thus it sucks as badly as it did when TW owned it.
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
Click to expand...
My wife streams constantly, and the wi fi crashes quite a bit. It probably drops several times a week.

Funny thing is she’ll blame me...lol
 
Helix said:
My wife cut cable but kept the internet, and since then, it seems like it has been going down every couple hours and requires a reboot to get it to work. We called and got it checked, and there weren't any detectable problems. I'm wondering if this is a thing. It wasn't always great, but I could count on not losing the internet during a meeting before. I suppose that my question is do they have a tool that they use to discourage cord cutting? It sounds CT, but I wonder about it a little.
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Call them and demand they swap out your cable or dsl modem.
 
tacomancer said:
Call them and demand they swap out your cable or dsl modem.
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that's probably the next step. they've been helpful so far. i'm mostly trying to prevent a situation where i drop out of a work meeting. so far, i've only been dropped out of a couple snarky comments on a message board while Peppa Pig stops in the next room over.
 
Helix said:
i'm probably full of shit. however, my first reaction to rebooting every hour or two was, "see? they're ****ing punishing us." probably not a thing. however, i wanted to find out if someone would be like, "yeah, i can't get specific, but that happens."
Click to expand...
Is your Internet provider the same as your ex-cable provider?

We are in a rural area and cellphone service sux. We get land-line, cable and internet from the same source. If we drop any one of the three, the bill changes…..
 
Rexedgar said:
Is your Internet provider the same as your ex-cable provider?

We are in a rural area and cellphone service sux. We get land-line, cable and internet from the same source. If we drop any one of the three, the bill changes…..
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yep. that's why i was wondering. i suppose that we'll see how it goes.
 
Helix said:
i've only been dropped out of a couple snarky comments on a message board while Peppa Pig stops in the next room over.
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That is certainly taking the good with the bad!
 
tacomancer said:
That is certainly taking the good with the bad!
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my kiddo is the Peppa Pig fan, so we're all well schooled in the running plot by now. everyone loves jumping up and down in muddy puddles.
 
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