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I article says the outside handles retract in. This guy was already badly hurt since he couldn't open it from the inside, and I'll bet it took a toot to open the door anyway, like "the jaws of life." The force of the accident probably jammed the door too.
The article doesn't have enough details.
Similar to many newer cars. The link in post #23 discusses this---
Those door handles didn't extend, so there was no way for anybody to open the supposedly unlocked doors in the time the driver had left. Tesla uses a nifty flush fitment for its exterior door handles on the Model S that pop out to welcome you as you walk up to the car with the key. If there isn't any power to the car, those are not going to pop out.
The last-ditch effort is for a first responder to reach inside the car and use the interior door handle. A police officer on the scene reportedly tried to do exactly that, but was unable to break the glass before the fire became too intense. Witnesses said the flames quickly engulfed the car, leaving scant time for a fire crew to attempt a rescue.
A full investigation will attempt to determine what went wrong. Tesla has already said it's reached out to authorities to offer its cooperation, and telemetry data from the car may hold some answers.