- Joined
- Apr 6, 2017
- Messages
- 75,716
- Reaction score
- 71,328
- Location
- RMN
- Gender
- Male
- Political Leaning
- Independent
Porter-Cable sells power tool across a wide platform, big box, online and specialty stores. I have had a number of them over the years and have always been satisfied.
My current story involves a bench grinder with one wire wheel and one stone wheel. It’s probably about ten years old, but i keep my stuff in pretty decent condition. I hate to throw something away if I think it can be fixed for less than the cost of replacement. A few years ago the motor wouldn’t start without some turning of the wheel by hand. It got to the point that it wouldn’t start at all.
I did a little research and settled on the capacitor. A capacitor is a small cylinder, (usually,) that stores a small charge of electricity to take some load off the motor when starting, (at least that how it has been explained to me.)
I sent off for one, installed it and all was well for about a year. Same same. This brings us to the current day. Once again the motor won’t start on it’s own. After two capacitors, I decided to call customer service and see if there was a problem they knew of that was resulting in capacitor failures.
After a lonnnngggg hold time a rep came on the line and after I explained what was happening he said he would send me two capacitors and thanked me for my patronage.They showed up in two days!
It’s nice to know there is still some customer service in the world. This was no charge for the items or shipping.
My current story involves a bench grinder with one wire wheel and one stone wheel. It’s probably about ten years old, but i keep my stuff in pretty decent condition. I hate to throw something away if I think it can be fixed for less than the cost of replacement. A few years ago the motor wouldn’t start without some turning of the wheel by hand. It got to the point that it wouldn’t start at all.
I did a little research and settled on the capacitor. A capacitor is a small cylinder, (usually,) that stores a small charge of electricity to take some load off the motor when starting, (at least that how it has been explained to me.)
I sent off for one, installed it and all was well for about a year. Same same. This brings us to the current day. Once again the motor won’t start on it’s own. After two capacitors, I decided to call customer service and see if there was a problem they knew of that was resulting in capacitor failures.
After a lonnnngggg hold time a rep came on the line and after I explained what was happening he said he would send me two capacitors and thanked me for my patronage.They showed up in two days!
It’s nice to know there is still some customer service in the world. This was no charge for the items or shipping.