An account has been opened at a betting site using my email (1 Viewer)

[Minerva]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

 

[bongsaway]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

It depends, are you winning or losing?

 

[Minerva]

It depends, are you winning or losing?

LOL....

 

[ColdHardTruth]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

It is.

You want them to know that you didn't open it so that when the person who did starts losing, they do not come after you for the money.

I would also notify the authorities in New Zealand.

 

[Slavister]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

... make sure email itself is not a scam designed to get more info out of you or to have you visit questionable sites.

 

[SenorXm/Sirius]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

Be careful.. It might be an email scam just to get more personal info from you... Awhile ago I got an email from supposedly a anti-virus company.. Saying I had bought a year subscription for $400...i called them.. The guy kept saying to cancel my subscription he needed more info, I said noooooo.. He said well that means I will be charged the $400 in 6 hours... I was never charged...

 

[dmpi]

They can't open an account using your email unless it's verified. Typically they'll e-mail you a code number and you have to send it back. My thinking is this is all fake and the less you respond the better other than changing your password on your email account.

 

[Bok Tuklo]

They can't open an account using your email unless it's verified. Typically they'll e-mail you a code number and you have to send it back. My thinking is this is all fake and the less you respond the better other than changing your password on your email account.

Sounds like phishing to me, too.

 

[Minerva]

Yeah, I figured that going to the website for Supabets and getting the contact information from the website vs. directly responding to the email received would would be a better route.

I don't give them any information in my email they don't already have (my email address).
Anybody familiar with Supabets online betting site?

 

[The Stars Tremble]

Well the first thing you should do is change the password on your email account. Generally the only reason to use someone else's email is to pick up the registration email (and you won't know they did that if they deleted it from the server.)

Though it's also possible that an email address was required, but actual confirmation was by mobile phone. They just made up an email address which happened to be yours. Still there is no harm in changing the password.

 

[The Stars Tremble]

They can't open an account using your email unless it's verified. Typically they'll e-mail you a code number and you have to send it back. My thinking is this is all fake and the less you respond the better other than changing your password on your email account.

ASAP. If you leave it too long, the bad guy might change the password and then you'll have to go to your internet provider to get the account back. Not to mention spamming/phishing everyone on your contacts list.

 

[WorldWatcher]

It depends, are you winning or losing?

WW

 

[nota bene]

Yeah, I figured that going to the website for Supabets and getting the contact information from the website vs. directly responding to the email received would would be a better route.

I don't give them any information in my email they don't already have (my email address).
Anybody familiar with Supabets online betting site?

No, but I Googled, and it appears to be a legit business with bad business practices. I clicked to see what Trust Pilot had to say, but there were only 2 reviews, one very positive and the other a 1-star calling them scammers.

So I don't know...but I would always assume that it's a phishing attempt and then immediately Google. Look again at the sender's address, and be alert to spelling and grammar errors (some are awful). It's easy for me to detect many phishing e-mails because I don't use PayPal or Chase Bank, but I was almost tripped up a couple of years ago by an Amazon one and receive fairly frequent phishing e-mails from "Norton." Always check with the real company too; Amazon has an entire section devoted to phishing scams.

 

[WillyPete]

Just got notification for Supabets, a New Zealand based company, that an account has been opened using a name that only share my first name as the account holder but the email is mine.
I located their website online and using the email contact information to draft a letter stating I have not opened an account with them and gave the information that was in their email to me.

Is this the proper way of handling this?

Seems like you caught it, but there no ceiling on paranoia.

You might ask them if any credit card or contact info was provided, and if it matches yours beyond email. Check you accounts for strange charges.

Change your email password if you haven't already. Add MFA if you don't have it already.

If all that's clear you can probably relax.

 

[eohrnberger]

Yeah, I figured that going to the website for Supabets and getting the contact information from the website vs. directly responding to the email received would would be a better route.

This would eliminate clicking on a link which goes to a fake page in order to collect more info on you.

I don't give them any information in my email they don't already have (my email address).
Anybody familiar with Supabets online betting site?

 

[eman623]

Keep a close eye on your credit card(s) to make sure there's no unauthorized activity.

Maybe get a free credit report to make sure no new accounts have been opened without your knowledge.

 

[Minerva]

Keep a close eye on your credit card(s) to make sure there's no unauthorized activity.

Maybe get a free credit report to make sure no new accounts have been opened without your knowledge.

Due to recent hacks of certain health care providers and a financial group I have three (3!) separate identity theft groups monitoring my info.
I have frozen my credit profile at all three credit reporting organizations some time back.

 

[NWRatCon]

... make sure email itself is not a scam designed to get more info out of you or to have you visit questionable sites.

Sounds like he did by using the website of supabets to make contact.

 

[Minerva]

Sounds like he did by using the website of supabets to make contact.

I've drafted an email to them. The email addy the email came from is the same that I found on the web for their "contact us" email addy. I'm pretty sure someone is using Supabet as a tool to get to me. Have not sent the email yet.

 

[Infinite Chaos]

Is this the proper way of handling this?

I personally wouldn't email anyone where a dodgy account has been opened with my email.
Certainly I'd check my accounts first, change passwords next, run a good antivirus and trojan malware detector to make sure my hardware is clean and safe and I'd also tell my bank.

All in the first half hour.

It could be different in the USA but once you have informed your bank here, you are covered. People's email addresses are probably easier to come by than you think - especially if it's on your facebook / business card / LinkedIn or any other social media.
If that's all they have from you (an email address) then it's done. As @WillyPete mentions - add multi-factor authentication if your bank doesn't offer it as standard (fairly common here) or change to a bank that does.

 

[NWRatCon]

Also, get a throwaway email from Google, or another provider, to communicate with them.

 

[Minerva]

Also, get a throwaway email from Google, or another provider, to communicate with them.

The problem there is I would have to let them know what email addy had been used (my own) and the name of the person opening the account for them to take any action.

 

[Minerva]

I personally wouldn't email anyone where a dodgy account has been opened with my email.
Certainly I'd check my accounts first, change passwords next, run a good antivirus and trojan malware detector to make sure my hardware is clean and safe and I'd also tell my bank.

All in the first half hour.

It could be different in the USA but once you have informed your bank here, you are covered. People's email addresses are probably easier to come by than you think - especially if it's on your facebook / business card / LinkedIn or any other social media.
If that's all they have from you (an email address) then it's done. As @WillyPete mentions - add multi-factor authentication if your bank doesn't offer it as standard (fairly common here) or change to a bank that does.

All of that is done.
I use Avast AV and have been pleased with it.
I also use a firewall and most of the time a VPN.
All my financial accounts and email accounts use MFA and generated passwords of great length that get changed, having a password manager is a must anymore.

 

[NWRatCon]

The problem there is I would have to let them know what email addy had been used (my own) and the name of the person opening the account for them to take any action.

This is true, but that would require extra steps that auto-scammers rarely take.

 

[NWRatCon]

All of that is done.
I use Avast AV and have been pleased with it.
I also use a firewall and most of the time a VPN.
All my financial accounts and email accounts use MFA and generated passwords of great length that get changed, having a password manager is a must anymore.

I've recently started down that path, too - both Avast and a VPN - although I keep using a North American location, just to prevent being shut out by US-based websites. I use secondary verification for all of my financial or sensitive accounts, but I have to admit, I use throwaway, repetitious passwords for some accounts - as long as they don't have connection to anything with my email or financial information attached.