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Spotlight from the WSJ this week on a phenomenon that's not new but may be entering a rocky new phase: face-offs between big health care provider systems and big insurers that can't agree on contract terms.
To slightly understate the case, the past four years have been unusual ones for the health care system. Providers were stretched both financially and psychologically during the worst years of the pandemic and are now dealing with the aftereffects, like a burnout-induced workforce crisis. Meanwhile insurers, whose margins remained pretty healthy during those tough years as elective care dropped off but premiums largely didn't, are now dealing with the return of service utilization and the perennial impulse to push back on provider price increase requests. Deals between these two tend to be on a multi-year basis, so while inflation has subsided for the rest of us, it may well be a "current" reality for a provider system still operating under a contract negotiated a few years ago (though presumably a smart/powerful provider system had some degree of inflation protection for its prices built into its contracts). So in contract renewals today providers are looking to make up for lost time--er, revenue--and deal with wage demands in an industry many people simply don't want to work in anymore. And insurers are stretched by more people, including seniors in Medicare Advantage plans, getting care these days as they, too, make up for lost time. All while everybody else wants both sides to keep a lid on health care costs. That's a recipe for a bloody negotiation.
This is the dark side, though an inevitable and not-really-unintentional reality, of relying on negotiations between private companies and provider network development as the market mechanism for checking rising health care prices. Sometimes the negotiators have to throw their weight around in ways threatening to patients.
That aside, these fights--or rather the scale of their disruptiveness to ordinary people caught in the middle-- are arguably more a symptom of a corporate America increasingly populated by behemoths. This sort of thing isn't unique to health care; for example, it periodically shows up in public fights between media companies that spill over and impact consumers (e.g., "Disney and Charter Communications strike deal, ending blackout for Spectrum cable customers"). But obviously losing access to your doctors or hospitals is a higher-stakes proposition than losing the Disney Channel.
‘They’re Freaking Out:’ Letters Warn Patients They Risk Losing Their Doctor
To slightly understate the case, the past four years have been unusual ones for the health care system. Providers were stretched both financially and psychologically during the worst years of the pandemic and are now dealing with the aftereffects, like a burnout-induced workforce crisis. Meanwhile insurers, whose margins remained pretty healthy during those tough years as elective care dropped off but premiums largely didn't, are now dealing with the return of service utilization and the perennial impulse to push back on provider price increase requests. Deals between these two tend to be on a multi-year basis, so while inflation has subsided for the rest of us, it may well be a "current" reality for a provider system still operating under a contract negotiated a few years ago (though presumably a smart/powerful provider system had some degree of inflation protection for its prices built into its contracts). So in contract renewals today providers are looking to make up for lost time--er, revenue--and deal with wage demands in an industry many people simply don't want to work in anymore. And insurers are stretched by more people, including seniors in Medicare Advantage plans, getting care these days as they, too, make up for lost time. All while everybody else wants both sides to keep a lid on health care costs. That's a recipe for a bloody negotiation.
This is the dark side, though an inevitable and not-really-unintentional reality, of relying on negotiations between private companies and provider network development as the market mechanism for checking rising health care prices. Sometimes the negotiators have to throw their weight around in ways threatening to patients.
That aside, these fights--or rather the scale of their disruptiveness to ordinary people caught in the middle-- are arguably more a symptom of a corporate America increasingly populated by behemoths. This sort of thing isn't unique to health care; for example, it periodically shows up in public fights between media companies that spill over and impact consumers (e.g., "Disney and Charter Communications strike deal, ending blackout for Spectrum cable customers"). But obviously losing access to your doctors or hospitals is a higher-stakes proposition than losing the Disney Channel.
‘They’re Freaking Out:’ Letters Warn Patients They Risk Losing Their Doctor
Patients are getting ominous warnings in their mail and inboxes: They are about to lose insurance coverage of their doctors.
The threatening letters and emails have sent patients reeling. Unsure what to make of it all, they are flooding doctors with calls asking questions, snapping up appointments with the physicians and taking to social media to complain.
The patients are caught in the middle of unusually fierce and public contract disputes this year.
Sparring in New York City are health insurers such as giants UnitedHealthcare and Aetna, which pay for medical care, and big-name hospital systems like NewYork-Presbyterian and Mount Sinai Health System seeking more money for the treatment provided by their doctors.
Hospital systems treating patients and the health insurers who pay for the care have often wrangled over the terms of their next contract, and contentious disputes have sometimes spilled over into public threats of lost coverage.
Yet the standoffs, which are also taking place from Arizona to Ohio, have gained in number and intensity this year, according to industry experts.
Higher labor costs have prompted hospitals to insist on bigger payments. Adding to the hardened positions of some hospitals is new pricing data, which became public in 2021 and 2022 and can show that rivals are getting better terms.
Patients’ growing use of medical care following a pandemic lull has increased costs for insurers, however, and raised pressure from Wall Street to keep a lid on spending.
For the increasing numbers of patients pulled into the brinkmanship, the risk is creating anxiety.
If hospitals and insurance companies fail to agree on a contract, patients can lose not only some or even all of their health plan’s coverage, but they may also pay a doctor’s higher, non-negotiated rates.