Remember when you got gas and it was pumped for you along with your windshield washed and oil checked?

[bomberfox]

Eh i save money by not having someone do a fairly simple task for me. We should definitely not leave those people behind though.

 

[gman]

Eh i save money by not having someone do a fairly simple task for me. We should definitely not leave those people behind though.

If you’re that interested in not leaving people behind then why are you a tightwad? Who should pick up the slack?

 

[Ahlevah]

I'm comparing customer service of yesteryear to today.

The fact that you had to explain that is part of what’s wrong with the world today.

 

[Ahlevah]

I called my local waste pickup company because my pickup was missed yesterday to get them to come out today and get it. After twenty minutes on hold, I hung up. This is what is put over on us today as customer service. It all looks so good on tv, try contacting a human.

You’re probably happier than you would have been if you’d gotten an answer, because it would have taken thirty more minutes trying to get them to understand what you wanted them to do.

 

[Rumpelstil]

Title: yes, I remember it. And I remember that it pissed me off. Just like doormen and bellhops in fancier hotels.

I'm just really not the kind of person who wants to be served for the sake of being served.

same with me

 

[Rumpelstil]

I called my local waste pickup company because my pickup was missed yesterday to get them to come out today and get it. After twenty minutes on hold, I hung up. This is what is put over on us today as customer service. It all looks so good on tv, try contacting a human.

so it is!

 

[Along Came Jones]

The common thread here is the lack of interpersonal customer service. We are further disconnecting from flesh and blood people, who job it is to stop , listen to what we want, and serve. Now we push buttons to get served. Now we wait in physical or technological 'lines', and we push buttons, and wait some more and maybe get to that human interaction if the button pushing/ waiting cycles can't resolve the problem. .

Not to be overlooked is calling an automated service which does not offer a clear option to address the reason for your call. And there is no option to be passed to an operator who might direct your call to the appropriate department.

 

[jmotivator]

I was thinking about this the other day. One of the last places I could get full service was on Kauai. There was a Chevron in Waimea I would frequent on the way home from work.

A beautiful Portuguese woman did a great job on the windshield reaching way across to reach the center.

New Jersey still pumps your gas for you. I think they are the last hold out. I remember the breathless panic back when Oregon got rid of the dedicated gas pumpers and it was amazing to see how many people believed that everyone is going to die in a fire in Oregon because they don't know how to pump gas.

I was just amazed at the thought that everyone complaining about the law change had likely never left the state of Oregon in a car in their lives.

 

[Allan]

I was thinking about this the other day. One of the last places I could get full service was on Kauai. There was a Chevron in Waimea I would frequent on the way home from work.

There's a full service a few blocks from me. I haven't seen one for years. I was talking to the owner and he explained that with full service he can turn over cars faster so the extra employee pays for himself.

I was a gas jockey at 15/16 in my hometown of Winnipeg (average winter temperature of absolute zero). I did windshields but only checked the oil as requested. It's hard to open hoods with frostbitten fingers.

A beautiful Portuguese woman did a great job on the windshield reaching way across to reach the center.

In your dreams.

 

[Rumpelstil]

long time ago …

 

[Rexedgar]

Title: yes, I remember it. And I remember that it pissed me off. Just like doormen and bellhops in fancier hotels.

I'm just really not the kind of person who wants to be served for the sake of being served.

Elevator operators must have really set you off!

…..and dialing “O” and getting a live person without an attitude.