What a stupid post.
Business is driven by customer service.
Different ticket prices do not effect service or expectations.
No it is not,Its a company policy.
The policy is about boarding, not people already boarded!Rule 25 Denied Boarding Compensation
2.Boarding Priorities - If a flight is Oversold, no one may be denied boarding against his/her will until UA or other carrier personnel first ask for volunteers who will give up their reservations willingly in exchange for compensation as determined by UA. If there are not enough volunteers, other Passengers may be denied boarding involuntarily in accordance with UA’s boarding priority:
Here is a good article that shows the airline...while probably within their rights to remove the guy...screwed up royally in how they did it.
Are Airlines Allowed to Force/Drag Passengers Off Flight? | Law News
United is going to pay big time for this.
There were other solutions. The most obvious, the auction. Keep raising the price until 4 people bite. The most expensive, send a deadhead flight. I've known both to happen.
Actually the most expensive was what United chose. Piss off everybody. Turn it into a national negative news story, then pay big bucks to the aggrieved party.
And if the crew they needed the seats for weren't able to get on... what about the other 200 people on the next flight that wouldn't be taking off? United has responsibility here for sure.. but so does the guy for not just getting off the flight.
Given the circumstances, the random draw seemed the most fair.
No it is not,
https://www.united.com/web/en-US/content/contract-of-carriage.aspx#sec25
The policy is about boarding, not people already boarded!
With allegedly critical travel plans? Yes. Dumb decision. People buying discount fares know full-well they are the lower priority travelers. This isn't just about overhead luggage space. He took the risk and it bit him in the ass.
Regular fares keep the airline operating. Airline profit margins are thin as hell, if you want to keep them around you're going to have to pay for them. That's how the market works.
But they do. First class gets the complimentary champagne and the gourmet meal. Wider seats. First boarding. Coach it's peanuts, half a Coke.
Maybe the crew should have been put on an earlier flight? Just a thought.
It is there own rules, and it about boarding. I think those rules would not apply after boarding.Because the rule makers gave the airlines too much credit, they never figured that they would be so cruel or incompetent or whatever to board people whom they minutes later refuse to fly.
Where do you see they needed the seat for crew, number one.
https://www.yahoo.com/news/united-p...oved-flight-refusing-give-seat-134930951.html
If I have a paid for ticket, it should be up to me If I choose to take their incentives to get off.
This is simply crazy of United to do this.
A quick priceline search shows there are plenty of flights from Chicago, IL (ORD) to Louisville, KY (SDF).It sounds like there were not many flights to/from the locations in question. For example, in this case, the next available flight was the next day after 3:00.
I think so, because it looks like they violated their own rules.Well, he's going to get a lot more than $800 now.
I think they could have prevented people from boarding, but once they have boarded the rules limiting boarding
are out the window.
In the linked article they needed four volunteers to leave the plane. They got none. So they said a computer program would be used to select four random passengers.
My question. What would you do, other than don't overbook flights? Seems to me a random draw is reasonable.
Or as I half jokingly suggested earlier, United would be better off today if they had bought four tickets from Ameican Airlines for their employees to use
A quick priceline search shows there are plenty of flights from Chicago, IL (ORD) to Louisville, KY (SDF).
It looks like a commuter run, like Houston to Dallas.
It could have been on a weekend, but usually endpoints with more than 10 flights a day, also have fairly frequentI can only tell you what the news reported, which was the next available flight was the next day at 3:00 PM.
No, they really don't.So what? United needs to schedule crews without effecting passengers.
They tried to do it the civilized way. What else should they do? Oh, this guy refuses to go. Fine let's grab someone else off the plane because he's a dick who thinks he's more important than everyone else.Nothing excuses their pathetic behavior with this one customer.
Easy to proclaim when you aren't the one in the logistics center.Like these 4 employees were the only United crew in the world who could fly the plane.
The passenger deserves to go to prison for refusal to leave an aircraft when ordered to by flight crew.United deserves to get crushed for this crap.
Yeah what do I know about operating airplanes.What a stupid post.
And sometimes that means prioritizing two hundred customers over four.Business is driven by customer service.
Different ticket prices do not effect service or expectations.
Where do you see they needed the seat for crew, number one. Two, perhaps United should invest in computers so it avoided problems like this just as every other airline in the world does.
I see criminal assault, kidnapping and fraud. The man paid for a seat, showed up on time, to not deliver the goods at that point is "bad faith" in the legal sense. I hope this guy sues the airline, the captain and crew and the slugs who beat him up...
I strongly suggest an immediate boycott of United Airlines. Let them run empty for a few months and remind them they are in the "service" business.
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