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Poll Question...
"When a refund is not allowed, customers should be able to sue for a refund over faulty, flawed, misleading or failed products ________________."
I recently came across this news article about a woman suing over the movie "Drive" claiming the trailer was misleading and the movie was antisemitic.
'Drive' trailer misleading, claims woman in lawsuit | PopWatch | EW.com
I can't tell you how many times I've been infuriated over faulty, flawed, misleading, or an overall failure of a product in which cases I find myself unable to get a refund. Movies, music, video games, gaming systems, computers, cell phones, cars, food,... in most cases you will be unable to get a refund. So how is capitalism supposed to work right when the service provider or product seller already has your money? Yes, if a band makes a poor CD they probably wont have another hit record, if a movie flops it wont have a sequel, and if a resturaunt makes bad food they wont be open long... but for me, I've already lost out and have been "tricked" out of my money.
Case in point, the movie "2012". I thought it looked amazing in the trailer, with tons of intense action and a plot that fed off the fears of an apocalyptic event... when in the end I found it had a poor plot, corny action stunts and mediocre acting. After sitting through the entire movie hoping it would get better, there was no way I was going to get a refund... so should I be able to sue for a refund?
(Before MP3s), should I have I been able to sue for a refund after buying a CD with only one good song?
Should I be able to sue for a refund over a poor quality video game? (I've learned to rent before buying)
Should I be able to sue for a refund over a flawed car, cell phone, gaming system, or other electronic device after realizing it's flaw after the return period?
One can argue the customer has options to be a smart buyer, but in some cases a "demo" period for a product can still cost the customer money. And for me personally I have had many cases where I didn't realize a flaw until after the return date. Though I'm hesitant to allow individual customers to sue over their "displeasure" with a product, I'd consider class action lawsuits. Producers should be held accountable for making bad products, but there needs to be a system in place to avoid abuse by the customers as well.
Any thoughts?
"When a refund is not allowed, customers should be able to sue for a refund over faulty, flawed, misleading or failed products ________________."
I recently came across this news article about a woman suing over the movie "Drive" claiming the trailer was misleading and the movie was antisemitic.
'Drive' trailer misleading, claims woman in lawsuit | PopWatch | EW.com
Among Ms. Deming’s complaints listed in the lawsuit filed Sept. 27:
– Drive was promoted as very similar to Fast and Furious, when in actuality, it wasn’t.
– “Drive bore very little similarity to a chase, or race action film, for reasons including but not limited to Drive having very little driving in the motion picture.” (emphasis mine)
– “Extreme gratuitous defamatory dehumanizing racism directed against members of the Jewish faith.”
I can't tell you how many times I've been infuriated over faulty, flawed, misleading, or an overall failure of a product in which cases I find myself unable to get a refund. Movies, music, video games, gaming systems, computers, cell phones, cars, food,... in most cases you will be unable to get a refund. So how is capitalism supposed to work right when the service provider or product seller already has your money? Yes, if a band makes a poor CD they probably wont have another hit record, if a movie flops it wont have a sequel, and if a resturaunt makes bad food they wont be open long... but for me, I've already lost out and have been "tricked" out of my money.
Case in point, the movie "2012". I thought it looked amazing in the trailer, with tons of intense action and a plot that fed off the fears of an apocalyptic event... when in the end I found it had a poor plot, corny action stunts and mediocre acting. After sitting through the entire movie hoping it would get better, there was no way I was going to get a refund... so should I be able to sue for a refund?
(Before MP3s), should I have I been able to sue for a refund after buying a CD with only one good song?
Should I be able to sue for a refund over a poor quality video game? (I've learned to rent before buying)
Should I be able to sue for a refund over a flawed car, cell phone, gaming system, or other electronic device after realizing it's flaw after the return period?
One can argue the customer has options to be a smart buyer, but in some cases a "demo" period for a product can still cost the customer money. And for me personally I have had many cases where I didn't realize a flaw until after the return date. Though I'm hesitant to allow individual customers to sue over their "displeasure" with a product, I'd consider class action lawsuits. Producers should be held accountable for making bad products, but there needs to be a system in place to avoid abuse by the customers as well.
Any thoughts?
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