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-- Both quotes can not be accurate. Now it's up to you to use common sense to determine which one is more likely to be accurate. Keep in mind, both sources are reporting on the same exact interview with the shop worker
Funny, same can be said about the whole incident. We have Oprah's version and we have the shopgirl's version. Both corroborate that at one point, she does not get the specific item asked for but indicates that what she is holding is the same as the expensive model. That particular action then causes the problem because that can be interpreted in varying ways depending on the person on the receiving end.
Personally, I still maintain most people would dislike a store assistant not bothering to get an expensive item down for view that they asked for.
-- Just curious, why do you think Oprah is concerned about a story about racism growing so big? Did Oprah have the same concern about the Hermes incident a few years back? If not, I to wonder why the difference reactions to the course the story took.
Well, I'm in Europe and the Hermes incident was explained pretty quickly over here on both sides. The story didn't last long as it was made clear that she arrived late and the staff inside who she thought were customers were preparing the store for an event.
Also.. there wasn't a background element about black people (or obvious non-white-non-Swiss looking people) being banned from certain public areas in Paris. The same cannot be said about Zurich where there is wide knowledge of the curbs on anyone who might be an asylum seeker (usually but not always black or dark brown) being banned from public parks, pools and other such places.
Simply put, the context is not Oprah's film in the USA but segregation in Switzerland becoming public policy. Americans are being distracted by antipathy or dislike of Oprah from a much darker and more worrying story.