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How well does Obamacare's Live Chat Work?

cpwill

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:lamo This well:


[4:09:56 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.[4:09:59 pm]: Please be patient while we're helping other people.
[4:10:30 pm]: Please be patient while we're helping other people.
[4:11:00 pm]: Please be patient while we're helping other people.
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[4:30:27 pm]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is PGSTX0534. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.


[4:30:51 pm]: PGSTX0534
Hello, how may I help you today?


[4:31:12 pm]: Alice
My information is not recording correctly in the summary of my application


[4:31:35 pm]: Alice
I have tried to edit it multiple times and it is still wrong


[4:32:21 pm]: PGSTX0534
Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. We'll continue working to improve the site so you can get covered


[4:32:40 pm]: Alice
what does that mean?

[4:32:52 pm]: Alice
It says my application is "in Progress"

[4:33:12 pm]: Alice
Does that mean it is not completed and I can continue to try to edit it?

[4:33:55 pm]: Alice
Hello??

[4:34:14 pm]: PGSTX0534
Thank you. One moment please while I look that up.

[4:36:19 pm]: PGSTX0534
The only way we can see your application is you will have to call The Health Insurance Marketplace Call Center at 1-800-318-2596. We are open 24 hours a day, 7 days a week to assist you.

[4:36:47 pm]: Alice
What does the Chat Service do then?

She received no response to her last question....


:lol: What awesome customer service. Man, those of us who warned that the government was not good and providing consumable goods and services sure have egg on our faces, eh? :lol:


And on Slate, no less. :mrgreen: :lol:
 
LOL !!!

Treasury Secretary Lew was in full BS mode when being interviewed by Chris Wallace this weekend.

He refused to give the actuall number for the amount of people that have signed up AND he attributed the sites "issues" to a beta version of any random software.

" I like to wait for version 1.2, or 1.3 ...."

They've had 3 years.

For all you Libs out there, trust me when I say that there is a price to be paid for a Political party exclusively appealing to the least common denominator.

Incompetence elected by incompetence breeds bills like Obama-Care.
 
A 20 minute wait? For customer service? This is unheard of.
 
A 20 minute wait? For customer service? This is unheard of.

what, exactly, did you see in that exchange that you would consider customer service?
 
what, exactly, did you see in that exchange that you would consider customer service?

I saw about the same thing I saw from Verizon last time I called them.
 
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