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I vaguely remember the specifics except it took days for me to get the thing to work and eventually required me getting their tech support department on the phone along with a laptop and reconfiguring some settings in my ISP service. I think recall Roku wanting you to enter your wifi password so the device can get on line and then if that doesn't work plug in an ethernet cable but neither would allow the Roku player to see the Internet. They made it seem like that was a common problem many of the ISPs do and they've fixed the problem with software update that unfortunately my device couldn't install because it couldn't get online in the first place to install the update. After entering some numbers that were similar to IP addresses (123.23.233....) somewhere, it was able to get online and install the update. After that its worked fine.
Ahh so it was not a block from the ISP, but a setting issue. Yea Roku cant anticipate all ISP settings, especially those that change so often.