Buy cheap brands, get bad service.
This isn’t hard, dude.
Except B&D wasn't always a brand described as "cheap".
And, that advice isn't as golden as you might think either.
When we moved into our new home in Whittier in 2014, first thing we did after all the handicap accessibility remodels was to remodel the kitchen.
Out went the cooktop, oven and dishwasher, original equipment since the house was built in 1996.
Believing in past recommendations about so called "German engineering" we decided to purchase from Bosch.
1. The Bosch cooktop arrived missing a burner trivet, which is a round metal disk that helps spread the flame in a circular pattern around the burner jet.
Two of the burners suffer from not always lighting electronically no matter what one does. They simply light themselves on a whim, or we are forced to use a BBQ lighter.
Been that way since it was new and no amount of service calls (four to date) rectifies the problem, as it always reverts back to it's default fickle approach.
2. The Bosch oven is also fickle, choosing to suffer "software crashes" that require a visit to the circuit breaker panel to "reboot" it about two or three times a month.
The meat temp probe worked ONCE, the first time and has never worked since. Bosch refuses to agree that it doesn't work, they simply said that they think it works, period.
Obviously these dour German CSR's made up their mind that the customer is lying.
Das liegender Kunde!!! (the lying customer!!)
3. Our Bosch dishwasher has never worked properly, not even the first day.
Sometimes you open the door and click on the buttons to set up the wash and start the machine, sometimes the panel is simply unresponsive and will not permit you to do anything.
Try and come back later and maybe it will allow you to turn on the machine, if it's in a good mood.
Whatever you do, don't buy German appliances, at least not ones made by Bosch.
This so called "German engineering" is a myth and legend from the distant past.